The Chatbot Is In: Ethics and Conversational AI in Health Care

As artificial intelligence (AI)-based technologies are poised to revolutionize health care, one of the most exciting developments has been the development of “chatbots” – computer programs that simulate conversation with humans. Dr. DeCamp and his team will seek to understand the real-world experiences of patients with chatbots, identify critical ethically-relevant aspects of chatbots that AI developers and policymakers must take into account, and examine the normative implications of these empirical findings for transparency, autonomy, privacy, trust, and fairness in health care.