Communication and Resolution Programs: Tackling the Critical Unanswered Ethical Questions

Communication and Resolution Programs (CRPs) respond to harm events in healthcare with transparency and accountability. While CRPs are a best practice, a challenge remains: inconsistent adoption, which increases suffering and diminishes quality. Experts in CRPs, ethics, patient safety, and health law will answer 7 ethics questions that are impairing CRPs. Dr. Gallagher and the research team will assess CRP implementation by reviewing 40 cases, and then conduct 24 interviews and 6 focus groups with key stakeholders that explore values tradeoffs. A normative analysis will seek to determine solutions to be implemented in a national CRP learning community.